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FAQ

Q1: Are you Manufacturer or Trade company?

A1: We are manufacturer located in Ningbo, China. Welcome to contact us for further factory information.


Q2: Can you do OEM order?

A2: Yes. OEM is available. Please provide us with your logo design in pdf or psd files.


Q3: Do you accept sample order or trail orders of small quantity?

A3: Yes, we do accept orders of smaller amount for our new clients to test the quality and their market.


Q4: What is you MOQ?

A4: The MOQ is 3000 pcs per item , but we also accept lower quantity after further negotiation. Please feel free to contact us to let us know how many pieces you intend to order and we will calculate the suitable cost. We are looking forward to have a long term relationship with you.


Q5: How long is the lead time?

A5: Usually, the lead time is about 30-60 days. Please contact us and we will provide the actual lead time depend on how many pieces you intend to order.


Q6: How much is the shipping cost?

A6: It depends on the item size, weight, quantity and the destination.

If you want the item to arrive more quickly, we can ship them via air express, such as FEDEX,DHL,UPS,TNT. But it's usually much more expensive than by sea.

If the item is large or of large quantity, we will recommend shipping by sea or train to reduce your shipping cost.

You can also choose whether use our forwarder or yours.


Q7: ls there any discount available?

A7: We have a ladder discount system. The more you order, the cheaper the price will be. Also, we would provide seasonal discounts to our senior customers from time to time.


Q8: Do you provide after-sales service?

A8: Yes, please kindly contact us at any time. And also we product 1 year warranty regarding all of our products.